Development and evaluation of a medical teleconsultation application for the Brazilian Army
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Abstract
The Brazilian Army is present throughout the country, and some units are located in remote areas where there is a shortage of medical subspecialists for clinical management. The advent of telemedicine makes it possible to meet this demand. In this paper, we describe the development, prototyping, and evaluation of an application for conducting medical teleconsultations in the Brazilian Army, with the aim of reducing the number of referrals to civilian health organizations. The application, called EBSAU, was evaluated in two aspects: usability and quality. Tests were conducted with 60 patients and three specialist physicians (Pediatrics, Internal Medicine, and General Surgery). The usability assessment indicated that both patients and physicians responded positively to the proposed application (SUS score: 82/100). The qualitative evaluation showed a high degree of satisfaction in both groups, indicating a positive impact. Tests with EBSAU demonstrated that its implementation in the force would reduce referral costs and help meet the demand for medical care.
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